Hi,

Hoping someone can help.

Installed Thinware on Windows 2012, VMWare host is EXSI 5.5, trying to backup a Ubuntu VM, I get the following error in the log file.

================================== LOG START ==================================
Thinware(R) vBackup(R)
Version: 4.0.1.2747 (Version 4.0, Update 1)
Copyright (c) 2009-2015 Thinware, Inc. All rights reserved.
Visit us at: www.vbackup.com
Process Started: 2015-08-14 04:13:16 PM
Application Settings:
- SMTP Server =
- SMTP Username =
- SMTP Password =
- SMTP From Address =
- Notification Recipients =
- VMware Virtual Disk Manager Application Directory = C:\VMware-vix-disklib-5.5.0-1284542.x86_64\bin
Execution Arguments:
- Virtual Machine = HFXRepairs
- Server = 192.168.0.253:22
- Server Username = root
- Server Password = **********
- Job = HFXREpairs-Backup
- Job Type = Backup-Image-SSH
- Backup Root = E:\Backups
- Disk Exclusion = None
- Backups to Keep = 2
- Quiesce Guest File System = True
- Snapshot Virtual Machine Memory = False
- Create Snapshot Task Timeout = 15
- Remove Snapshot Task Timeout = 15
- Encrypt Temporary Password File = True
- Compression Level = None
- Maximum Log Size = 1024
- Backup Type = Image-Full
- Debug = after
SMTP server not provided, e-mail notification is disabled.
Server Platform: VMware ESXi 5.5.0 1331820
Virtual Machine Guest OS: Ubuntu Linux (32-bit)
License:
- Type: Perpetual
- Status: Active
- Edition in Use: Standard
Backup Folder: E:\Backups\HFXRepairs
Backup: 150814_161333
No existing temporary snapshots found.
Temporary Snapshot: vBackup-TMP-150814_161333
VMware Virtual Disk Manager: VMware Virtual Disk Manager - build 1284542
VMware Virtual Disk Manager response for Hard disk 1: [HFX-DataStore] HFXRepairs/MECHRON-000004.vmdk:
VixDiskLib: Invalid configuration file parameter. Failed to read configuration file.

SSL_VerifyCbHelper: Certificate verification is disabled, so connection will proceed despite the error

Failed to convert disk: You have requested access to an area of the virtual disk that is prohibited (0x1000004650).

i Tip: Even though an SSL certificate error was encountered, certificate verification is disabled causing the error to be ignored. To correct certificate verification error(s), install a valid CA-signed certificate on your host server and install a valid CA-signed root certificate on your vBackup server.
E Unable to complete backup. Unable to verify successful transfer of virtual machine virtual disk file E:\Backups\HFXRepairs\150814_161333\MECHRON-000004.vmdk.
Temporary snapshot removed.
i Debug mode enabled, clean up of temporary files bypassed.
i Debug mode enabled, clean up after job failure bypassed.
Process Completed: 2015-08-14 04:13:43 PM
Elapsed Time: 27 seconds
================================== LOG END ==================================

Please let me know if you need any more information.