It might be best to work directly with support on this one. We will have someone contact you shortly.


Thank you,

vBackup Team

I have the same problem with ESXi 5.5.0. Stop with the error "Unable to retrieve virtual machine ID."

There is my log:
================================== LOG START ==================================
Thinware(R) vBackup(R)
Version: 0.3.1.2638 (Version 0.3, Update 1) - Expires: 31.1.2014
Copyright (c) 2009-2013 Thinware, Inc. All rights reserved.
Visit us at: www.vbackup.com
Process Started: 27.10.2013 22:06:57
Application Settings:
- SMTP Server =
- SMTP Username =
- SMTP Password =
- SMTP From Address =
- Notification Recipients =
- VMware Virtual Disk Development Kit Install Path = C:\Program Files\VMware\vSphere Virtual Disk Development Kit 5.5
Execution Arguments:
- Virtual Machine = Kerio Control
- Server = 192.168.0.1:22
- Server Username = root
- Server Password = *********
- Job = gg
- Job Type = Backup-Image-SSH
- Backup Root = E:\VM_zaloha
- Disk Exclusion = None
- Backups to Keep = 1
- Quiesce Guest File System = True
- Create Snapshot Task Timeout = 15
- Remove Snapshot Task Timeout = 15
- Encrypt Temporary Password File = True
- Compression Level = Basic
- Maximum Log Size = 1024
- Backup Type = Image-Full
SMTP server not provided, e-mail notification is disabled.
Server Platform: VMware ESXi 5.5.0 1331820
Virtual Machine Guest OS: Other Linux (32-bit)
Backup Folder: E:\VM_zaloha\Kerio Control
Backup: 131027_220732
No existing temporary snapshots found.
E Unable to complete backup. Unable to retrieve virtual machine ID. Error while creating 'virtualmachine' file. FATAL ERROR: Network error: Connection timed out.
Backup data folder deleted in cleaning up after job failure.
Process Completed: 27.10.2013 22:07:50
Elapsed Time: 53 seconds


Any ideas?


Michal