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 5/3/2019 3:25 AM
 
User is offline Ron_C
No Ranking

Joined: 4/13/2016
Posts: 9
After numerour attempts I eventually got V5 to work in a reasonable time and it works perfectly when run from the GUI. However I set the schedule, as per the manual, to run the backup jobs over night and I get a licensing Error telling me that "Installed licence is not licenced for this machine". This is followed by a windows Failed Logon error. I am using the same credentials that V4 use and I am haveing no issue with the V4 version running as a schedlued task. Any ideas?
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 5/3/2019 5:21 AM
 
User is offline vBackup Team
8th Level Poster

Joined: 2/25/2011
Posts: 381

Ron,

Please see "note 4" on page 22 of the v5.0.1 admin guide. I bet this is what you are running into.

Note 4: If the Thinware vBackup server is a member of an Active Directory domain all non-interactive user sessions (such as user sessions created by scheduled tasks) must use a domain user account when using Thinware vBackup to execute backup jobs. Failure to set scheduled tasks to run under a domain user account may cause backup jobs to fail due to licensing errors.

Also, please tell us more about your setup. You should be able to get much better than "reasonable" backup speeds with the latest version of vBackup. Maybe we can provide some pointers.
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 5/3/2019 5:34 AM
 
User is offline Ron_C
No Ranking

Joined: 4/13/2016
Posts: 9
 Modified By Ron_C on 5/3/2019 3:35:06 AM
Hi, yes I already got the answer as similar to the above from your fabulous support team by mail. I posted here on account of the time difference and hoped somebody had a quick fix. Hope I didnt wake you guys up early!!

When I say reasonable what I was referring to was an earlier issue, again remedied with assistance from yourselves where by backups were taking days to complete. I am now getting a better performance than the V4 so will continue using V5 now that it is working!!

Thanks.

R.
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 5/3/2019 7:24 AM
 
User is offline vBackup Team
8th Level Poster

Joined: 2/25/2011
Posts: 381

Not too early here.

Glad you got everything working.

Please let us know if we can ever help. Forum posts are great because it allows all to see. E-mail to support is fine too.
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