The error you are getting is "Unable to create temporary snapshot. Create snapshot failed". This means that the host server was unable to create a snapshot of the virtual machine which is required for the backup job to complete. Since the error happened on the host server you will need to research the cause and full error reporting in the VM's event log on the host server.
Also, with the PR5 release of version 4.0.1 (available for download on our website) we have added an option to achieve consistent backup by including virtual machine memory in snapshot (as an alternative to quiescing the guest file system - when snapshot quiescing errors are unable to be easily resolved). You may find this helpful in troubleshooting.
Hope this helps. Please let us know if you need further assistance.