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 11/25/2016 2:17 PM
 
I keep getting this error: VMware Virtual Disk Manager: Error obtaining version information.
I have 5 VMs and I get the same error regardless witch VM i try to backup
using
vbackup Standard on Server 2003 R2 SP2 x64
VMWare EXSi 6.0 free
vddk5.1.4-22

The same setup on my windows 7 machine works OK

================================== LOG START ==================================
Thinware(R) vBackup(R)
Version: 4.0.2.2754 (Version 4.0, Update 2)
Copyright (c) 2009-2016 Thinware, Inc. All rights reserved.
Visit us at: www.vbackup.com
Process Started: 25/11/2016 4:10:42 PM
Application Settings:
- SMTP Server =
- SMTP Username =
- SMTP Password =
- SMTP From Address =
- Notification Recipients =
- VMware Virtual Disk Manager Application Directory = C:\Program Files (x86)\VMware\VMware Virtual Disk Development Kit\bin
- Disable VMware Virtual Disk Manager Logging = True
Execution Arguments:
- Virtual Machine = VSERVER-SUGAR
- Server = 192.168.0.164:22
- Server Username = root
- Server Password = *********
- Job = vserver-sugar
- Job Type = Backup-Image-SSH
- Backup Root = D:\VMs
- Disk Exclusion = None
- Backups to Keep = 5
- Quiesce Guest File System = True
- Snapshot Virtual Machine Memory = False
- Create Snapshot Task Timeout = 15
- Remove Snapshot Task Timeout = 15
- Encrypt Temporary Password File = False
- Compression Level = None
- Maximum Log Size = 1024
- Backup Type = Image-Full
SMTP server not provided, e-mail notification is disabled.
Server Platform: VMware ESXi 6.0.0 3620759
Virtual Machine Guest OS: Microsoft Windows Server 2008 (64-bit)
License:
- Type: Perpetual
- Status: Active
- Edition in Use: Standard
Backup Folder: D:\VMs\VSERVER-SUGAR
Backup: 161125_161119
No existing temporary snapshots found.
Temporary Snapshot: vBackup-TMP-161125_161119
VMware Virtual Disk Manager: Error obtaining version information.
VMware Virtual Disk Manager response for Hard disk 1: [datastore1] VSERVER-SUGAR-2/VSERVER-SUGAR-2-000002.vmdk:
The system cannot execute the specified program.

E Unable to complete backup. Unable to verify successful transfer of virtual machine virtual disk file D:\VMs\VSERVER-SUGAR\161125_161119\VSERVER-SUGAR-2-000002.vmdk.
Temporary snapshot removed.
Temporary files successfully removed.
Backup data folder deleted in cleaning up after job failure.
Process Completed: 25/11/2016 4:11:49 PM
Elapsed Time: 1 minute and 7 seconds
New Post
 11/29/2016 9:29 PM
 
We suspect there is an issue with your VMware VDDK installation. Please try the following process and let us know if we can be of further assistance.

The best process for installing VDDK we have found is as follows:

1) Download and install VDDK 5.1.4 using all of the default settings. VDDK 5.1.4 will install to C:\Program Files (x86)\VMware\Virtual Disk Development Kit.

https://my.vmware.com/web/vmware/details?downloadGroup=VSP510-VDDK-514&productId=285

2) Download and unzip VDDK 5.1.4 to C:\Temp\VMware-vix-disklib-5.5.4-2454786.x86_64, then copy C:\Temp\VMware-vix-disklib-5.5.4-2454786.x86_64 to C:\Program Files.

https://my.vmware.com/web/vmware/details?downloadGroup=VDDK554&productId=353

3) Once you have vBackup installed set the "VMware Virtual Disk Manager Application Directory" setting to: "C:\Program Files\VMware\VMware-vix-disklib-5.5.4-2454786.x86_64\bin", uncheck "Use same application directory for VMware Disk Mount" and set the "VMware Disk Mount Application Directory" setting to: "C:\Program Files (x86)\VMware\VMware Virtual Disk Development Kit\bin".
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ForumsForumsThinware vBacku...Thinware vBacku...DiscussionsDiscussionsVMware Virtual Disk Manager: Error obtaining version information.VMware Virtual Disk Manager: Error obtaining version information.

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