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ForumsForumsThinware vBacku...Thinware vBacku...DiscussionsDiscussionsUnable to retreive the virtual machine IDUnable to retreive the virtual machine ID
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 6/15/2016 5:09 AM
 
Hello,

I just configured my test backup Thinware server and tried to backup a test client server. But the backup stopped with the error below. I check the SHH running on the host server and there is no problem as I was able to connect via puTTY.

Please help me to find out what's the cause and how to resolve it. Thank you.
================================== LOG START ==================================
Thinware(R) vBackup(R)
Version: 4.0.2.2754 (Version 4.0, Update 2)
Copyright (c) 2009-2016 Thinware, Inc. All rights reserved.
Visit us at: www.vbackup.com
Process Started: 15. 6. 2016 10:54:57
Application Settings:
- SMTP Server =
- SMTP Username =
- SMTP Password =
- SMTP From Address =
- Notification Recipients =
- VMware Virtual Disk Manager Application Directory = C:\Program Files (x86)\VMware\VMware Virtual Disk Development Kit\bin
- Disable VMware Virtual Disk Manager Logging = True
Execution Arguments:
- Virtual Machine = Northwind02 - Win2012 (Test Server) - 21.153
- Server = 192.168.21.221:443
- Server Username = root
- Server Password = ********
- Job = test backup
- Job Type = Backup-Image-SSH
- Backup Root = C:\Users\Administrator\Documents
- Disk Exclusion = None
- Backups to Keep = 1
- Quiesce Guest File System = True
- Snapshot Virtual Machine Memory = False
- Create Snapshot Task Timeout = 15
- Remove Snapshot Task Timeout = 15
- Encrypt Temporary Password File = True
- Compression Level = None
- Maximum Log Size = 1024
- Backup Type = Image-Full
- Debug = after
SMTP server not provided, e-mail notification is disabled.
Server Platform: VMware ESXi 6.0.0 3620759
Virtual Machine Guest OS: Microsoft Windows Server 2012 (64-bit)
License:
- Type: Perpetual
- Status: Active
- Edition in Use: Standard
Backup Folder: C:\Users\Administrator\Documents\Northwind02 - Win2012 (Test Server) - 21.153
Backup: 160615_105522
No existing temporary snapshots found.
E Unable to complete backup. Unable to retrieve virtual machine ID. Error while creating 'virtualmachine' file. FATAL ERROR: Server unexpectedly closed network connection.
i Debug mode enabled, clean up of temporary files bypassed.
i Debug mode enabled, clean up after job failure bypassed.
Process Completed: 15. 6. 2016 10:55:46
Elapsed Time: 49 seconds
New Post
 7/18/2016 9:52 AM
 
Did you find a solution to this error? I also have a similar problem on my test backup system.
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ForumsForumsThinware vBacku...Thinware vBacku...DiscussionsDiscussionsUnable to retreive the virtual machine IDUnable to retreive the virtual machine ID

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